Fix an LG TV that will not connect to Wi-Fi
Use another device and a phone hotspot to distinguish router, internet, signal, password, and television network failures.
Direct answer
The shortest reliable path.
First check whether another phone or computer can use the same Wi-Fi. If every device fails, restart the modem and router and investigate the internet service. If only the LG TV fails, re-enter the case-sensitive password and test the TV on a phone hotspot. A successful hotspot test points back to the router or home network; an empty Wi-Fi list can require LG service.
System view
Check the whole path.
- 01LG TV Wi-Fi radio
- 02Home access point
- 03Router / gateway
- 04Modem or ONT
- 05Internet service
Scope before steps.
LG webOS televisions that cannot find a network, reject the Wi-Fi password, connect without internet, or repeatedly lose online services.
A problem limited to one streaming app, enterprise Wi-Fi credentials, ISP account repair, or an exact menu path for every model year.
Procedure
Do this in order.
- 01
Test the same network with another device
Connect a phone or computer to the same Wi-Fi and confirm it can reach the internet.
- 02
Reconnect from the correct webOS menu
Open the model-year network menu, select Wi-Fi Connection, choose the SSID, and enter the case-sensitive password again.
- 03
Restart the upstream network
If the TV reaches the router but not the internet, restart the modem and router, then reconnect after they are fully online.
- 04
Use a phone hotspot as the split test
Temporarily connect the TV to a phone hotspot and test an online function.
Diagnostic matrix
Read the result, not the guess.
| What you see | Check next | What it means |
|---|---|---|
| No devices can reach the internet | Restart and inspect the modem, router, and ISP service. | The home network or internet service is the common failure. |
| The LG TV works on a phone hotspot | Review home-router security, distance, interference, and access controls. | The TV can connect; the home network path needs attention. |
| No Wi-Fi networks appear at all | Follow LG’s service guidance after confirming the network menu is enabled and nearby networks exist. | The TV radio or related hardware may not be scanning. |
Stop conditions
Know when not to keep changing things.
- Do not reset the television while the router or ISP is already proven offline.
- Do not publish or share the Wi-Fi password while requesting support.
- Contact LG when the network list stays empty or the TV cannot connect even to a proven nearby hotspot.